Points to Note for the Online Complaint Form
Please complete the form to the best of your knowledge. Information provided will be kept confidential.
You may check whether an employment agency (EA) is licensed in “Search licensed employment agency” page.
Please attach relevant documents/proof in the complaint form (if any).
"Employment Agencies Portal" encrypts data during network transmission to protect your personal data.
The Labour Department will refer your complaint to other government bureaux, departments and organizations if it falls under their purview.
Please do not enter special symbols or emoji in any data field. If any special symbol or emoji is included in any data field, the system may not be able to process or transfer the relevant data to the Employment Agencies Administration for follow-up of your complaint.
Personal Information Collection Statement
Purpose of Collection
The personal data collected in this form is used by the Labour Department (LD) for the purposes of considering whether to issue/ renew an employment agency (EA) licence, a duplicate licence or certificate of exemption, and administering/ enforcing Part XII of the Employment Ordinance (EO), Employment Agency Regulations and Code of Practice for Employment Agencies. The relevant information may also be used to assist in the enforcement of relevant laws by other government bureaux/ departments.
2. The name of licensee of an EA/ the name of holder of a certificate of exemption and other relevant information will be published in the Gazette so that members of the public can ascertain whether a person or a company has been granted an EA licence/ certificate of exemption.
3. Where an EA or a person has been convicted of the offence of overcharging job-seekers under Section 57(1)(a) of EO or the offence of unlicensed operation under Section 51(1) of EO, or where an EA has its licence revoked or refused renewal or has been issued written warnings by the Employment Agencies Administration (EAA) of LD, the following information will be published on the website of the EA Portal of LD –
- the name and address of the EA concerned;
- the date and nature of conviction;
- the date and reason for revocation/ refusal of renewal of licence; and/ or
- the date and reason for issuing the written warning.
4. Furthermore, LD will publish information in the form of press release when an EA or a person has been convicted of overcharging job-seekers or unlicensed operation, or when an EA has its licence revoked or refused renewal.
5. The provision of personal data by means of this form is voluntary. If you do not provide sufficient information, we may not be able to process your application/ complaint.
Classes of Transferees
6. The personal data provided may be disclosed to other government bureaux/ departments for the purposes mentioned in paragraph 1 above.
Access to Personal Data
7. You have the right of access and correction with respect to your personal data as provided for in Sections 18 and 22 and Principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance. Your right of access includes the right to obtain a copy of the personal data you have provided. You can make such requests by filling in the “Personal Data Access/ Correction Request Form” which is available at the office of EAA of LD.
Enquiries
8. For enquiries on the collection, access and correction of your personal data, please contact EAA at 2115 3667, or write to the Labour Officer of EAA of LD at Unit 906, 9/F, One Mong Kok Road Commercial Centre, 1 Mong Kok Road, Kowloon.
